Senior Manager, Health Center by Phone

  • Full Time
  • Lilongwe
  • Applications have closed



VillageReach transforms health care delivery to reach everyone, so that each person has the health care needed to thrive. We develop solutions that improve equity and access to primary health careThis includes making sure products are available when and where they are needed and primary health care services are delivered to the most under-reached. Radical collaboration with governments, the private sector and other partners strengthen our ability to scale and sustain these solutions. Our work increases access to quality health care for more than 58 million people in Africa. VillageReach has offices in Seattle (USA), Democratic Republic of Congo, Malawi, and Mozambique.

Position Summary
Reporting to the Director, Digital Solutions on the Global Technical Team, the Senior Manager, Health Centre By Phone (HCBP) will advance VillageReach’s ambitious target of reaching 100M people with improved access to products and primary health care services by setting the long-term vision and strategic direction of the Health Center By Phone (HCBP) solution, applying knowledge of the global telehealth landscape to identify new opportunities and position the HCBP solution appropriately, and ensuring that the solution is adaptable to solving identified health problems across diverse geographies. The Senior Manager HCBP will lead partnership mobilization efforts for telehealth implementations with a focus on bringing together a diverse coalition of governments, technical partners, and donors to accelerate the adoption of sustainable, integrated telehealth platforms supporting primary health care delivery for the most under-reached. The ideal candidate will bring a creative approach to relationship development, a robust understanding of the digital health landscape, and experience developing institutional partnerships to accomplish bold goals. This position can be located in Malawi, Mozambique, Democratic Republic of the Congo, Kenya, or the United States.


Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time.

Set Strategic Direction of HCBP (30%)

  • Review and refine HCBP solution strategy documents that describe business cases, high-level use cases, functional requirements and funding streams. This will involve assessing new solution extension ideas and strategize appropriate to-market plans.
  • Identify opportunities to create value for the VillageReach HCBP solution by modeling effective communication, innovation and advancing strategic thinking and planning related to telehealth development and implementation efforts.
  • Apply robust understanding of the global and Sub Saharan Africa’s telehealth landscape to identify opportunities for solution differentiation.
  • Create solution strategy documents that describe business cases, high-level use cases, functional requirements and funding streams
  • Analyze market data to develop solution replication strategies, and define solution objectives for effective demand generation communications plans

HCBP Solution Design, Development and Implementation Management (40%)

● Understand target countries’ health priorities and guide how best to align HCBP service offerings to address these needs

● Lead the execution of solution lifecycle processes including market research, competitive analysis, planning, positioning, roadmap development, requirements development, and solution implementation

● Translate government health needs into functional requirements for solution design and development by engineering teams. including coordinating the efforts of relevant departments involved in successfully bringing the solution to market

Develop, implement, and maintain solution replication timelines across multiple teams

HCBP Partnerships and Business Development (30%)

  • Lead strategic partnership mobilization efforts for telehealth implementations targeting governments, technical partners and donors
  • Collaborate with the Business Development team in growing cross sectoral partnerships in the telehealth space as well as identifying learning opportunities. This will include developing and managing long-term relationships with diverse external organizations in the telehealth space. Represent VillageReach’s work to the broader field at workshops, conferences, advisory panels, and other networking opportunities.
  • Head efforts to research targeted healthcare organizations, determine funding potential, and build relationships leading to revenue-producing project collaborations.
  • Identify and engage potential partners and secure buy-in, collaborations and additional resources to the telehealth initiative.


The following competencies reflect what is expected of all VillageReach employees:

Personal Motivation and Drive: Is self-directed in one’s approach to work, but asks for help when needed; holds oneself accountable; undertakes self-development activities; seeks to build and master new skills; looks for and takes advantage of opportunities within the organization.

Collaboration & Effective Communication: Establishes and maintains effective relations with coworkers, partners & stakeholders and external parties; works collaboratively with others to accomplish organizational and team goals and objectives; works actively to resolve conflicts; expresses ideas and thoughts effectively; selects and uses appropriate communication methods and maintains meaningful communication with virtual coworkers and other parties to keep them informed.

Commitment to Diversity & Inclusion: Takes personal responsibility for and supports others across the organization in creating and sustaining a diverse work environment where individuals are welcomed, valued, respected and supported; personally committed to attaining cultural competency including self-awareness of one’s own attitudes about culture and cross-cultural interactions; exhibits the willingness and ability to engage openly and respectfully around issues of race, colonialism, identity and culture; upholds equity in access to sharing of information, ideas, and opportunities throughout VillageReach.

Commitment to Excellence: Produces a high output of work, both in terms of quality and quantity; looks for ways to improve and promote quality; monitors work to ensure quality; has a personal commitment to the mission of VillageReach

Solution Orientation & Innovation: Focuses on results and desired outcomes and how to best achieve them; gets the job done; sees opportunities for creative problem-solving while staying within the parameters of good practice; sees old problems in new ways and has novel approaches to solving those problems; contributes original and/or resourceful ideas to their area of responsibility; is able to consider and articulate risks and consequences of proposed innovations and factor these into decision-making.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities:

This position will supervise the HCBP Technical Lead within the Global Technical Team (GTT)

Education & Experience:

  • Bachelor’s degree is required.
  • Master’s degree in health informatics, public health, business, public policy, or social sciences preferred but not required.
  • 10+ years of partnership development and resource mobilization for a mission-driven organization.
  • Established relationships with decision makers at granting organizations and collaborative networks.
  • Proven ability to successfully collaborate strategically with individuals and teams at all levels of the organization.
  • Demonstrated professional verbal and written communication skills, specifically the ability to communicate organizational value-add in a clear and inspiring manner and inter-/cross-cultural communication.
  • Ability to plan work in multicultural teams in a way that achieves project objectives, supports the professional development of team members, and contributes to a collegial working environment.
  • Demonstrated excellence in critical thinking and analytic skills.
  • Demonstrated ability to exercise independent judgment, prioritize and accurately complete multiple tasks, and to work under deadlines and changing priorities.
  • Experience working in digital health, the technology sector or providing online services to consumers is a distinct advantage.

Other Qualifications:

  • Comply with VillageReach’s COVID-19 vaccination policy.
  • Knowledge of verbal and written French and/or Portuguese is an added advantage.
  • Strong communication and cross-cultural management skills including experience with political officials.
  • Open mindedness to accommodate the non-traditional mix of disciplines within VillageReach and interpersonal skills to work effectively in partnership with others in the organization and externally.
  • Comfortable with productivity and presentation tools and with learning new business operations tools quickly in a fast-paced technical environment.
  • Established cultural competency in partnering with racial, cultural and linguistically diverse groups.
  • Demonstrated understanding of challenges with working in rural, underserved and low-income context; experience living in and/or working in a low-income country a plus.
  • Knowledge of last mile health infrastructure challenges (e.g. of rural communities in an African context).
  • Ability to collect and analyze data quickly and efficiently.
  • Ability to travel internationally, up to 30% of the time.


VillageReach has no private offices, employees work in a shared, open environment with task and conference rooms accessible to employees for privacy and meetings. The noise level in the work environment is usually quiet. Due to the time zone differences between our Seattle office and our Country Offices and location of other global staff, US based staff are expected to be available for early morning meetings starting at 6am. In addition, our global HQ and Country office staff are expected to be available for late afternoon/evening meetings up to 6pm local time.


VillageReach is an Equal Employment Opportunity Employer committed to workforce diversity. We believe that diverse, equitably weighted perspectives foster an organizational capacity to create novel solutions that improve health in the most underserved and hard-to-reach areas. To align our values, innovations and impact, VillageReach is committed to recruiting and retaining a diverse global workforce.


This is an immediate hire and therefore resumes will be reviewed on a rolling basis until filled. To apply, please submit your resume and a cover letter to our online portal:


VillageReach is committed to promoting the welfare of children, young people, adults, and beneficiaries with whom it engages. We expect everyone working with us to share this commitment through our code of conduct.All offers of employment will be subject to satisfactory references and appropriate screening checks, which may include criminal records. VillageReach participates in the Misconduct Disclosure Scheme and, in line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse, and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By applying, the job applicant confirms his/her understanding of these recruitment procedures.


VillageReach has an established compensation structure that is based on the relevant market and internally transparent. We hire people into the established range based on one’s experience and education and considering internal equity. We do not inquire about salary history